Effective Date: July 19, 2026
Thank you for choosing One Trade Wholesale LLC. This Shipping Policy explains how we process, ship, and deliver wholesale orders placed through our website.
By placing an order, you agree to the terms outlined below.
Order Processing
Orders are processed during normal business hours:
Monday – Friday
9:00 AM – 6:00 PM Central Time
Orders placed on weekends or holidays will be processed on the next business day.
Most in-stock orders are processed within 1–2 business days after payment has been successfully verified. Processing times may be longer during holidays, promotional events, inventory audits, or unusually high order volumes.
Payment Verification
For your protection and to prevent fraud, all orders are subject to payment verification.
Orders may be delayed while we verify:
- Billing information
- Business account information
- Shipping address
- Payment authorization
We reserve the right to request additional documentation before shipping an order.
Shipping Methods
We ship using reputable national carriers, including:
- UPS
- FedEx
- USPS
- DHL (where available)
- Approved freight carriers for large shipments
Shipping methods available at checkout may vary depending on the destination, package size, and order value.
Shipping Rates
Shipping charges are calculated during checkout based on:
- Package weight
- Dimensions
- Destination
- Shipping service selected
- Insurance (when applicable)
Any applicable taxes, duties, customs fees, or import charges are the responsibility of the customer unless otherwise agreed in writing.
Signature Requirement
For security purposes, One Trade Wholesale may require an adult signature upon delivery for high-value shipments.
Customers are responsible for ensuring someone is available to receive the shipment.
Failure to accept delivery may result in additional shipping charges.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
If an incorrect address is provided, additional fees charged by the carrier for address correction, rerouting, or returned shipments are the responsibility of the customer.
Orders already in transit generally cannot be modified.
Risk of Loss
Ownership and risk of loss transfer to the customer when the shipment is delivered to the shipping carrier, unless otherwise required by applicable law.
Customers should inspect shipments immediately upon delivery.
Shipment Tracking
Once your order ships, a shipping confirmation email containing tracking information will be sent to the email address associated with your order.
Tracking information may take several hours to become active after shipment.
Delivery Times
Estimated delivery times depend on the selected shipping service and destination.
Delivery estimates are not guarantees.
One Trade Wholesale is not responsible for delays caused by:
- Weather conditions
- Carrier delays
- Customs inspections
- Natural disasters
- Labor disputes
- Government actions
- Incorrect shipping information
- Other events beyond our reasonable control
Lost or Delayed Shipments
If your package appears lost or significantly delayed, please contact us promptly.
We will work with the shipping carrier to investigate the shipment.
Lost shipment claims may require additional documentation and are subject to the carrier’s investigation procedures.
Damaged Shipments
If your shipment arrives damaged:
- Inspect the package immediately.
- Take photographs of the packaging and damaged products.
- Retain all original packaging materials.
- Notify One Trade Wholesale within 48 hours of delivery.
Failure to report damage within the required timeframe may limit our ability to assist with carrier claims.
Partial Shipments
Orders containing multiple items may be shipped in separate packages based on inventory availability or warehouse logistics.
Customers will receive tracking information for each shipment when applicable.
Backorders
Occasionally, products may become temporarily unavailable after an order is placed.
If an item is backordered, we may:
- Hold the order until inventory becomes available,
- Ship available items separately, or
- Offer a substitute product with your approval.
If we cannot fulfill a backordered item within a reasonable time, we may cancel that portion of the order and issue a refund.
International Shipping
If international shipping is offered, customers are responsible for:
- Customs duties
- Import taxes
- Brokerage fees
- Compliance with local import laws and regulations
One Trade Wholesale is not responsible for delays caused by customs authorities.
Refused or Undeliverable Shipments
If a shipment is refused or returned because of an incorrect address, failure to accept delivery, or other customer-related reasons, the customer is responsible for:
- Original shipping charges
- Return shipping costs
- Any carrier fees
- Applicable restocking fees in accordance with our Return & Refund Policy
Fraud Prevention
To protect our customers and business, we may delay or cancel shipments if we suspect:
- Fraudulent activity
- Unauthorized payment
- False account information
- Export restrictions
- Compliance concerns
Additional verification may be required before shipment.
IMEI & Device Records
For mobile phones, tablets, smartwatches, and other serialized products, One Trade Wholesale records IMEI and serial numbers before shipment.
These records are used for:
- Inventory control
- Warranty support
- Fraud prevention
- Return verification
Customers should retain their purchase records and report any discrepancies immediately.
Shipping Insurance
Shipping insurance may be included or offered as an optional service depending on the shipment value and selected shipping method.
Customers are encouraged to purchase insurance for high-value orders when available.
Changes to This Policy
One Trade Wholesale reserves the right to modify this Shipping Policy at any time.
Updated versions will be posted on our website with a revised Effective Date.
Contact Us
For shipping questions or order assistance, please contact:
One Trade Wholesale LLC
Website: www.onetradewholesale.com
Email: support@onetradewholesale.com
Phone: +13463101828
Business Address:
Texas, USA
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM Central Time