Effective Date: July 19, 2026
At One Trade Wholesale LLC, customer satisfaction is important to us. Because we sell wholesale mobile phones, tablets, electronics, and accessories, all returns are subject to the terms below. By purchasing from us, you agree to this Return & Refund Policy.
Return Authorization (RMA Required)
All returns require prior approval from One Trade Wholesale LLC.
Before returning any product, you must request a Return Merchandise Authorization (RMA) by contacting our customer support team.
Returns received without an approved RMA number may be refused and returned to the sender at the sender’s expense.
Return Eligibility
To qualify for a return, products must:
- Be returned within the approved return period.
- Be in the same condition as received.
- Include all original accessories, packaging, manuals, and inserts (if applicable).
- Match the original IMEI or serial number recorded at the time of shipment.
- Show no signs of misuse, abuse, liquid damage, or unauthorized repair.
One Trade Wholesale reserves the right to inspect all returned merchandise before approving a refund, replacement, or store credit.
Return Window
Unless otherwise stated in writing:
- Dead on Arrival (DOA): Must be reported within 48 hours of delivery.
- Incorrect Item or Shipping Error: Must be reported within 48 hours of delivery.
- Defective Products: Must be reported within the applicable warranty period.
- Buyer’s Remorse or Non-Defective Returns: May be accepted within 14 calendar days of delivery, subject to inspection and any applicable restocking fee.
Returns requested after the applicable period may be denied.
Non-Returnable Items
The following items are generally not eligible for return:
- Products marked Final Sale, Clearance, or As-Is.
- Products with altered, removed, or mismatched IMEI or serial numbers.
- Devices with cracked screens, liquid damage, or physical abuse.
- Products that have been modified, rooted, jailbroken, or repaired by unauthorized parties.
- Software, digital products, downloadable licenses, or activation codes.
- Special-order or custom-order products.
- Items returned without an approved RMA number.
IMEI & Serial Number Verification
Every eligible mobile phone, tablet, smartwatch, or other tracked device is recorded by IMEI or serial number before shipment.
Returned products must match the original IMEI or serial number assigned to your order.
Returns with missing, altered, or mismatched identifiers may be rejected, and no refund or replacement will be issued.
Product Inspection
All returned merchandise undergoes inspection by our quality control team.
Inspection may include verification of:
- IMEI or serial number
- Cosmetic condition
- Functional testing
- Activation status
- Carrier lock status (if applicable)
- Presence of all included accessories
Inspection is typically completed within 5–10 business days after receipt.
Restocking Fees
Non-defective returns may be subject to a restocking fee of up to 15% of the purchase price.
The exact fee depends on the condition of the returned merchandise, completeness of packaging, and costs incurred to restore the product to saleable condition.
No restocking fee will be charged for returns resulting from our shipping error or an approved warranty claim.
Refunds
After inspection and approval, refunds will be processed to the original payment method unless otherwise agreed in writing.
Approved refunds are generally issued within 5–10 business days, although your financial institution may require additional processing time.
Shipping charges, insurance fees, expedited delivery charges, and handling fees are generally non-refundable unless the return is due to our error.
Exchanges
Eligible defective products may, at our discretion:
- Be repaired,
- Be replaced with the same model,
- Be replaced with a comparable product, or
- Receive store credit if a replacement is unavailable.
Exchanges are subject to inventory availability.
Shipping Damage
If your shipment arrives visibly damaged:
- Note the damage with the delivery carrier before accepting the shipment whenever possible.
- Take clear photographs of the packaging and products.
- Notify One Trade Wholesale within 48 hours of delivery.
Failure to report shipping damage within this timeframe may affect our ability to assist with carrier claims.
Lost Shipments
If your order is lost in transit, contact us promptly.
We will work with the shipping carrier to investigate the shipment. Refunds or replacements for confirmed lost shipments will be handled in accordance with the carrier’s investigation and our shipping records.
Fraud Prevention
To protect our customers and business, we reserve the right to:
- Verify customer identity.
- Verify payment information.
- Record IMEI and serial numbers.
- Refuse suspicious returns.
- Report fraudulent activity to payment providers or law enforcement when appropriate.
Bulk & Wholesale Orders
Because we operate as a wholesale supplier, orders involving large quantities may be subject to additional return conditions.
Customers are encouraged to inspect merchandise promptly upon receipt and report any discrepancies immediately.
Unless otherwise agreed in writing, bulk purchases are not eligible for return solely due to changes in market pricing or customer demand.
Warranty Claims
Warranty claims must follow the procedures outlined in our Warranty Policy.
A warranty claim does not automatically guarantee a refund. Depending on the circumstances, we may repair, replace, or issue store credit for eligible products.
Chargebacks
Customers agree to contact One Trade Wholesale before initiating a payment dispute or chargeback.
Improper or fraudulent chargebacks may result in account suspension, collection efforts, recovery of costs and fees where permitted by law, and refusal of future service.
Contact Us
If you have questions about returns, refunds, or warranty claims, please contact:
One Trade Wholesale LLC
Website: www.onetradewholesale.com
Email: support@onetradewholesale.com
Phone: +13463101828
Business Address: Texas, USA
Business Hours:
Monday–Friday, 9:00 AM – 9:00 PM Central Time